Perfect. The reason for the problem was identified and the repair made all on the same day. There was no cost to me. I have maintained a service plan with Bolls for many years, and this plan maintained a service plan with Bolls for many years, and this plan covers routine fall and spring maintenance, as well as the rare occasions, such as this one, when special servicing is needed. Bolls has been my heating/cooling service provider for more than a quarter of a century, and I have been a very satisfied customer during this time. Kudos to Mr. Traycoff and all the staff at Bolls.
We got 3 quotes and Bolls was by far the best. The president of the company came out to give the estimate. He was very knowledgeable and personable. It took a few days to get the boiler from Chicago. The installers had a big job getting a cast iron antique out of the basement but they did it well because they are the companies dedicated boiler installers and servicemen. The installation took 2 days and went very well. The did a great job and Bolls is now the heating and cooling company I will use in the future. I would highly recommend them! Thanks guys!!!
Bolls had originally come to clean our furnace but discovered leaks in the heat exchanger. The same afternoon a representative returned to our home and priced a new unit. We were offered a time slot two days later to have it installed. They arrived on time and laid a runner down from our back door all the way down the stairs and across our basement. The old furnace was removed, new PVC pipes were vented through the outside brick wall as this was a more fuel efficient model, and the new furnace was installed. They also reattached our central air filter, our zone heating unit, and our central humidifier. They cemented around the pipes they had run to the outside, cleaned up after themselves, and gave us time to inspect their work and ask any questions we might have. They explained the differences between the old and new furnace and gave us some pointers (like keeping the grandkids from dropping small toys into the outside pipes). The entire time they were in our home they wore footies to protect our floors and they were very careful to avoid gouging the walls or damaging the woodwork. We could not be more pleased with their service and will continue to use them in the future. Bolls Heating and Cooling are a small company and we prefer to get to know the folks who work in and on our home instead of having strangers every time doing the work. A truly great little business!!
My heat went out in the night so I awoke to a very chilly house. I called Bolls and they had someone here in 90 minutes and heat was running shortly thereafter. While they were working on the furnace, I asked about my non-working humidifier. They were able to install a new one early afternoon. I don't know what I could suggest to improve anything about these people. They were as close to perfect as it gets.
"It went great. I moved to the area and had no idea who to call. Got on Angie's List and Bolls was a pretty easy choice. To keep it simple, the service was great, and would hire again. The service tech came and identified the problem instantly. I have an A/C service provider to call for my A/C problems. Thanks guys/girls." Service issue: My air conditioner was acting up and wasn't able to get cold air.
June 21, 2014
"The installation crew was as good as the service folks. They were professional, punctual, and friendly. When the new compressor failed (likely damaged during shipment) they got a replacement unit quickly and had it replaced within 2 days. I have used several HVAC companies over the years and I have found none better." Service: Removed old A/C & Furnace, installed new unit.
July 10, 2014
"It went very well. I was very impressed with the professionalism of the Bolls tech, who was diligent in diagnosing and fixing our specific problem – without trying to "up-sell" me into paying to replace much more than was really necessary. Bolls found the specific replacement part within a few days and the tech quickly returned and fixed our system for a total cost (both visits, including the new part) of $305. This has corrected our problem!"
Service: I initially had another company evaluate the two-level electronic zoned damper system for our air conditioner because our lower level was always too cold – substantially cooler than the thermostat setting. This first technician did a cursory evaluation and stated that, at a minimum, the lower level zone damper needed to be replaced at a cost of over $600. But more preferably, because our house is 16 years old, he encouraged me to replace the entire zoning system, including both zone dampers, the zone electronics panel and two new thermostats – at a cost of $2800. Because of the cost of these proposals, I called Bolls Heating & Cooling to obtain a second opinion.
The Bolls technician did a much more thorough investigation of our problem than the other company’s tech did and discovered our specific problem – the lower level damper belt was broken, a problem that could be fixed at a much lower cost than was quoted by the prior company’s proposal.
July 21, 2014
"Technician came out, tried to fix the problem in a less-expensive way but that didn't work so I needed a new AC. Sergei came out, assessed my needs and answered my questions. He was clearly knowledgeable about this area and he provided an estimate. The installer, Mark, was also knowledgeable and confident, so I felt that I had been taken care of very well from the beginning of my contact with Bolls to the end. It took a lot less time than I expected from my first call to when Mark walked out the door. Communication between Bolls and myself was excellent. I got a total of 3 estimates so I know Bolls price was reasonable. All 3 men were clean-cut which presented a good image for the company. I felt completely at ease with having them in my home. Mark needed to come in and out and I had to leave and I was perfectly comfortable with that. In fact, I didn't think about it at all. I've used another HVAC and Plumbing company since 2000. I'll be calling Bolls from now on."
Service: Central air not cooling. Bolls installed a new AC.
August 01, 2014
"Sergei and his team are fantastic. Sergei used a copy of our home's blueprints to outline our system and did an extensive walk-through with one of his most experienced technicians to make sure our system could be installed flawlessly and work perfectly. I was expecting some snags here and there, working in a home built in 1972 with some very unusual features. The team didn't encounter a single problem, more than likely due to the amount of thought and attention that went into the planning process. Also, with such meticulous planning, there were no surprises with cost. We paid exactly what was written in the proposal. It was a very extensive installation, but the technicians and company were extremely courteous and professional. I am a stay-at-home mother of a small baby and their work hardly disrupted our routine at all. The technicians sought my opinion before any aesthetic steps to ensure I'd be happy with the final product. They even put custom mesh grates in the floor diffusers at my request (so our little girl won't be dropping things into them!). The system works beautifully and was well worth the money we spent. I would hire them again in a heartbeat!"
Service: Customized installation of a high-velocity, variable-speed air conditioning and heat pump system in our post-modern home.
August 05, 2014
"Everything went great. Two installers arrived at the time agreed upon, were polite, professional and efficient. Kept everything clean while working and afterward. Finished job sooner than expected. Made sure the equipment was working properly. I would recommend Bolls to anyone."
Service: Deliver and install new Lennox furnace and air conditioner, new Honeywell thermostat.
August 25, 2014
"Mark was very courteous and professional and friendly - as were the other 2 men." Service: Installed new furnace.
January 04, 2016
"Service personnel arrived promptly, worked efficiently and neatly." Service: Replace existing furnace.
January 12, 2016
"They were here an hour after I called. They're very prompt. Additionally, they're a family company, so I'm comfortable using them."
Service: They’ve provided several experiences, including selecting a generator as well as fixing a recent furnace issue.
January 18, 2016
"The guys were efficient, clean, friendly, and funny. Site was immaculate following the job. I highly recommend this company - very knowledgeable people."
Service: Installation of new water heater. Removal of old water heater.
January 20, 2016
"Rick and Matt from Bolls HVAC are experts in their craft as well as customer service. Very patient and very professional keep them on board and keep them happy please."
Service: Old furnace removal, new furnace installed.
February 04, 2016
"On time, good workers, quality job, & courteous!"
Service: Installed variable speed air handler, heat pump, and thermostat.
March 11, 2016
"Rick & Matt were on time, very professional, & keep area cleaned up. Didn’t waste time very good doing their jobs."
Install (replace) furnace & AC.
March 14, 2016
"Couldn't have been easier-very professional."
Service: Replace water heater.
March 14, 2016
"The installers were on time, friendly & professional. They explained everything well."
Service: Installation of electric furnace and water heater.
April 14, 2016
"Excellent! Arrived as promised completed work on time."
Service: Installed new (replacement) Lennox heat pump and air handler.
May 02, 2016